Terms and Conditions Individual Tuition

Terms and Conditions - Individual Tuition

1. Payment

• 1.1. Once a query has been provisionally accepted, an online payment link will be emailed to you.
• 1.2. Payment is required within 24 hours of receiving the payment link to confirm all bookings.
• 1.3. Failure to make payment within the specified timeframe may result in the booking being cancelled.

2. Late Bookings & Payment

• 2.1. No new bookings will be considered with less than 3 clear office days (Monday-Friday, excluding bank holidays) between the enquiry and the requested date of the booking.
• 2.2. A minimum of 2 clear office days (Monday-Friday, excluding bank holidays) are required between payment of the booking and the date of the requested booking.
• 2.3. The Swing Dance Company reserves the right to refuse late bookings.

3. Cancellations

• 3.1. Cancellations made 1 week or more before the scheduled start time of the event will be refunded in full, less a 10% administrative deduction. The 10% deduction covers processing and handling costs.
• 3.2. Cancellations made less than 1 week but more than 24 hours before the scheduled start time of the booking are non-refundable, but the equivalent booking can be rescheduled to a mutually agreeable time and date.
• 3.3. Cancellations made on the day of the private booking are non-refundable, and no credit is available.
• 3.4. Any rescheduled lesson must take place within 30 days of the original booking date.
• 3.5. Only one rescheduling of a lesson is permitted.

4. Delays & Time Alterations

• 4.1. Customer requests made prior to the day to change the time of the booking are by mutual agreement and subject to instructor availability.
• 4.2. The customer is responsible for arriving on time, regardless of travel delays.
• 4.3. Customer requests made on the day of the booking to change the time of the booking will be accepted at the sole discretion of The Swing Dance Company, and changes will depend upon the availability of instructors.
• 4.4. Customer late attendance or no-show without prior agreement will result in the lesson being reduced in length or forfeited accordingly.
• 4.5. In the event of a delay caused by the instructor, the instructor will endeavor to complete the full booking time, or to reschedule the remaining time, subject to the customer's availability.
• 4.6. Pro-rata refunds, in the event of instructor delay that cannot be resolved, will be processed within 14 days.
• 4.7. The Swing Dance Company is not obligated to accommodate all time change requests.

5. Health & Safety

• 5.1. The activity is conducted with reasonable care and skill.
• 5.2. The activity is undertaken at the customer’s own risk.
• 5.3. It is the customer’s responsibility to inform the instructor of any illness, disability, or condition beforehand.
• 5.4. To the fullest extent permitted by law, The Swing Dance Company is not liable for any injuries or damages sustained during the lesson, except in cases of gross negligence.

6. What To Wear

• 6.1. We recommend wearing comfortable clothing and flat-soled, non-marking shoes for all classes.
• 6.2. We strictly do not allow stilettos or any other footwear that can damage floors when using our own premises or premises that we are responsible for.
• 6.3. The Swing Dance Company reserves the right to refuse a customer to take part in a lesson if the customer is wearing inappropriate footwear.

7. Intellectual Property

• 7.1. Any choreography or teaching materials provided to the customer are the intellectual property of The Swing Dance Company and may not be reproduced or shared without prior written consent.

8. Data Privacy

• 8.1. Personal data will be handled in accordance with GDPR and the UK Data Protection Act 2018.

9. Amendments

• 9.1. The Swing Dance Company reserves the right to amend these terms and conditions.

10. Force Majeure

• 10.1. The Swing Dance Company is not liable for failures or delays due to events beyond its control.

11. Dispute Resolution

• 11.1. Any disputes arising from these terms and conditions shall be resolved through amicable negotiation. If a resolution cannot be reached, the dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales. 

12. Venue Specific Rules:

• 12.1. If tuition occurs at third-party venues, clients must adhere to the venue's rules and regulations.

13. Teacher Substitution:

• 13.1. The Swing Dance Company reserves the right to substitute teachers in case of unforeseen circumstances.

14. Recording Restrictions:

• 14.1. Recording (audio or video) of the tuition is prohibited without the express written permission of The Swing Dance Company.

15. Customer Conduct:

• 15.1. Customers are expected to conduct themselves respectfully and adhere to the teacher's instructions. Disruptive behaviour may result in termination of the lesson.

16. Termination of Tuition:

• 16.1. The Swing Dance Company reserves the right to terminate tuition if the customer breaches these terms and conditions or engages in inappropriate behaviour.

17. Insurance:

• 17.1. The Swing Dance Company maintains appropriate public liability insurance.

18. Severability:

• 18.1. If any provision of these terms and conditions is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

19. Entire Agreement:

• 19.1. These terms and conditions constitute the entire agreement between The Swing Dance Company and the customer.